Press Release

FOR IMMEDIATE RELEASE

KM2 Solutions Wins Caribbean Business Awards Contact Center of the Year, 2012

KM2 Solutions, a leading US-based Contact Center company has won the coveted award of Contact Center of the Year 2012, Caribbean Business Awards.  The Caribbean Business Awards are given to companies that, by virtue of the quality of their products and services, creativity and innovation, and the level of engagement with and through all employees, exude consistent professionalism and high regard for achievement. 

Castries, St. Lucia Dec 11, 2012.  In an award presentation at its Castries office, KM2 officials received the award from CBAs Janice Sutherland who praised the company for its excellent strategic vision and execution as well as its engagement with employees towards delivering an excellent contact center product.  Ms. Sutherland continued that KM2 won the award beating out other companies in the same category, adding that CBA was thrilled to make the award presentation to a true industry leader.  

Tony Jennings, KM2s Caribbean Regional VP, received the award on behalf of KM2 said that everyone at KM2 has contributed to this achievement, from the leadership of CEO David Kreiss, founding partner Gary Myers, and Chief Strategy Officer Maggi Williams, to all managers, support staff, and the customer facing agents, each in our respective roles has an enduring commitment to excellence which enables the company to succeed and be more than the sum of its parts. 

KM2 Founder and CEO David Kreiss credits KM2s success as a near shore provider with the establishment of a strong local leadership team, solid processes, and a dedicated workforce that quickly embraced excellence in customer communications, allowing the company to grow very quickly in the Caribbean.  KM2 provides a broad range of services for major international firms from banks to auto finance companies, newspapers, internet, cable TV and phone providers. 

Jennings feels that the award is a testament to the excellent employee pool at KM2.  He suggested that strategic vision and execution amount to little if an organization does not have the right people at all levels allowing it to execute that vision. He used the opportunity of the award presentation to thank KM2 employees across the region for their excellent work and commitment to the organization and the customers that KM2 serves. 

KM2 has three contact centers in the Caribbean - the largest center in St. Lucia, a center in Bridgetown, Barbados, and a third in Grenville, Grenada.  The company also has a presence in Latin America with another large center operating in San Pedro Sula, Honduras.  KM2 provides customer care, telesales, collections, and customer support services through voice, chat and email.

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Contact: Christy Castro

Inside Sales

KM Solutions Honduras

Tel.: 1 786 413 1843

Tel.: 001 504 9690 9039

www.km2solutions.com


  

 

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